Infortrend Warranty Check 〈Browser〉
If you’re a channel partner or system integrator, use the Infortrend Partner Portal:
Infortrend provides a dedicated warranty status page. You’ll need the product’s serial number.
If you purchased through a distributor (e.g., Tech Data, Ingram Micro) or a solution integrator:
If your Infortrend warranty check shows an expired status, you have limited options: infortrend warranty check
| Issue | Solution | |-------|----------| | “Serial number not found” | Try removing leading zeros. Or the unit is OEM-labeled (e.g., for NEC, Fujitsu) — contact the OEM instead. | | Portal says “contact local office” | Your region requires manual verification. Email support@infortrend.com with “Warranty Request – [Serial#]” in the subject. | | Warranty shows 1 year less than expected | Infortrend warranty starts from shipment date, not purchase date. Provide your invoice to have it adjusted. | | No record for a drive/PSU | Individual components inherit the chassis warranty. Always use the main enclosure serial number. |
Infortrend provides a dedicated web tool. Follow these steps:
Important: Do not confuse the model number (e.g., DS 4024) with the serial number (e.g., F15K4A12345). If you’re a channel partner or system integrator,
Enter the serial number and captcha:
Input the S/N without spaces. Complete the security captcha.
Review results:
The portal will display:
Even with the correct keyword search for "Infortrend warranty check," users encounter issues. Here is how to resolve them. | Issue | Solution | |-------|----------| | “Serial
| Error Message | Likely Cause | Solution | | :--- | :--- | :--- | | "Serial number not found" | Mistyped number; OR unit is OEM (sold inside another brand’s chassis like Promise or Lenovo). | Double-check digits (0 vs O, 1 vs I). If OEM, contact the reseller, not Infortrend. | | "Warranty expired" | Unit is >3-5 years old. | Consider third-party support or paid repair. | | "Product not registered" | The unit was never registered, and it is older than 6 months. | Provide proof of purchase to support to backdate warranty. | | "Invalid region" | You are accessing the USA portal for a unit sold in Asia. | Use the global portal or contact the regional office. | | No response from portal | Website maintenance. | Try during business hours (Taiwan time) or use email support. |
If you previously registered your product on Infortrend’s website:
ℹ️ If you never registered, you can still register an existing product using its serial number. Registration does not extend the warranty but helps with faster support.