A: No. SEP Cloud does not have a local resetpass.bat because it is a SaaS (Software as a Service) product. You must use the "Forgot Password" flow via your identity provider.

Before running, right-click the file and select "Properties" -> "Details." If the file was created after 2022, you might be running a version where Broadcom disabled this feature.

If you run the native file and it fails with Access Denied or Database connection failed:

Solution 1: The Database is remote. resetpass.bat only works if the SEPM database is on the same machine (embedded or local SQL Express). If your DB is on a separate SQL server, you must use SQL Management Studio to update the SEM_USER table manually (a complex procedure not covered by simple batch files).

Solution 2: Windows UAC is blocking it. Run Command Prompt As Administrator and try again.

Solution 3: The account is locked out. Sometimes the password is correct, but the account is locked due to too many attempts. resetpass.bat unlocks it automatically.

The script will ask for:

After confirmation, the tool will reset the password to a default (often admin or an empty string) or allow you to set a new one.

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