| Feature | Supported on Mobile? | Notes | |---------|----------------------|-------| | Schedule view | ✅ Full | Shift swaps, time‑off requests | | Training videos / quizzes | ✅ Yes | Microlearning only (not live sessions) | | Messaging support | ✅ Yes | In-app chat, SMS, social media DMs | | Email response | ✅ Limited | Pre‑canned templates only | | Voice calls | ❌ No | Requires desktop softphone | | Live video coaching | ❌ No | Use PC instead | | Performance dashboard | ✅ Read‑only | Real‑time metrics (AHT, CSAT) | | Break / status change | ✅ Yes | Log out, lunch, training mode |
One of the primary challenges of mobile work is data security. Sitel employs a "Zero Trust" security architecture: sitel vo zivo mobile work
✅ Battery & connectivity – Keep a power bank; disable battery saver mode for Zivo.
✅ Keyboard shortcuts – Use a Bluetooth keyboard with your tablet for faster typing.
✅ Canned responses – Pre‑save common replies in Zivo’s macro library.
✅ Do Not Disturb – On your phone, block all non‑work apps during shifts.
✅ Regular sync – Swipe down to refresh schedule and task queue every 30 min. | Feature | Supported on Mobile
❌ Avoid – Switching apps often (may mark you as idle), using VPN (company VPN only), multitasking with video streaming. One of the primary challenges of mobile work