Info
Ask three questions of every source:
If you cannot imagine evidence that would disprove the info, you are likely reading propaganda, not information.
Given the sheer volume of content, you need a mental firewall. When evaluating any piece of info, apply the CRAP Test—an acronym popularized by librarians to combat info illiteracy. Ask three questions of every source:
| Scenario | Effective Phrasing | |----------|--------------------| | Email request | "Could you send me the latest sales report by Friday?" | | In a meeting | "To confirm, the deadline is June 10th – correct?" | | To a customer | "Your order ships on Monday. Tracking number will be emailed." | | To a teammate | "I need the design files. Are they in the shared drive?" |
To truly harness the power of info, we must understand its hierarchy. It is tempting to use "data," "info," and "knowledge" interchangeably, but doing so misses a critical nuance. If you cannot imagine evidence that would disprove
Therefore, "info" acts as the bridge between chaos and understanding. Without accurate info, data is noise. Without the ability to process info, knowledge remains unattainable.
Follow the BLUF principle (Bottom Line Up Front): Therefore, "info" acts as the bridge between chaos
Example:
"Yes, the Q3 budget is $50K. That includes marketing ($30K) and operations ($20K). The finance team approved it yesterday. Would you like the line-item breakdown?"