If you have lost your device and cannot log in to order a new one:
Many customers ask if there is an "exclusive" Secure Key for Premier or Advance accounts.
Functionally, no. A black Secure Key works exactly the same way as a red Premier Secure Key. They generate the same codes for the same accounts. hsbc replacement secure key exclusive
Visually, yes. Premier customers often receive a red-branded key to match their Premier debit card. If you have upgraded to Premier and want the matching red key, you can request one, but be aware that you will need to activate the new device and destroy the old one.
There are three common scenarios where you will need a replacement: If you have lost your device and cannot
Many skeptics argue that a phone app is less secure than a dedicated offline device. Let’s debunk that myth with an exclusive look at the architecture.
Physical Secure Key: The secret key (seed) is stored on the chip inside the plastic device. It never connects to the internet. The code is generated mathematically. Digital Secure Key (Replacement): The secret key is
Digital Secure Key (Replacement): The secret key is stored in the Secure Enclave of your iPhone (or TrustZone on Android).
Verdict: The replacement Digital Secure Key is actually more secure against physical theft because the phone locks after failed biometric attempts. A stolen physical Secure Key can be used by anyone who has your login credentials.
If you prefer the physical device or cannot use the app, you will need to contact HSBC directly.