After downloading, you can use the file in various Veritas products:
Cause: The entitlement might be expired or have zero remaining quantities.
Solution: Check the “Remaining Capacity” field in VEMS. If zero, you need to purchase additional licenses.
If you are a system administrator, IT manager, or infrastructure engineer working with Veritas products—such as NetBackup, InfoScale, or Backup Exec—you have likely encountered the need for a veritas-customer-registration-key.json file. This JSON file is critical for activating software entitlements, registering licenses offline, or deploying Veritas agents at scale. How To Download Veritas-customer-registration-key.json
In this article, we will break down exactly how to download the veritas-customer-registration-key.json file from the Veritas Entitlement Management System (VEMS), common troubleshooting issues, and best practices to ensure a smooth registration process.
To successfully download the veritas-customer-registration-key.json, ensure you have the following: After downloading, you can use the file in
Cause: Your Veritas account is not linked to a Customer ID.
Solution: Contact Veritas Customer Care or your reseller to add your account as a License Administrator. Provide them with the Customer ID starting with “CID-”.
In the entitlement detail view, look for a button or link labeled: Cause: Your Veritas account is not linked to a Customer ID
Click this button. The system may prompt you to confirm the number of licenses you want to include (if you have multiple quantities, you can often download a single JSON covering all nodes).
Important: If you see an option for “Offline Registration” – that is exactly what you need. The JSON file is designed for offline activation.
If your Veritas server has no internet connection, you can use the JSON file for offline activation:
Note: Do not edit the JSON file manually. Any change to the structure or signature will invalidate the license.