Avaya Jtapi Programmer 39-s Guide 〈2024〉

Avaya Communication Manager is mission-critical. Your JTAPI application must be a good citizen.

According to the Programmer’s Guide:

This is the most critical chapter. You will learn about:

The Avaya JTAPI Programmer’s Guide dedicates a full chapter to environment setup. Here is a condensed, practical version:

Goal: Log an agent into a skill group and set their work mode.

This uses Avaya-specific extensions:

AvayaTerminal terminal = (AvayaTerminal) provider.getTerminal("agent123");
AvayaACDAddress acdAddress = (AvayaACDAddress) provider.getAddress("skill1");
// Log in the agent
acdAddress.login(terminal, "agent123", null, null);
// Set to Auto-In (ready to take calls)
acdAddress.setWorkMode(terminal, AvayaACDAddress.WORK_MODE_AUTO_IN);