Autodata 345 The Hardware Information Does Not Match With Link

If none of the above works, your dongle may have been deactivated on the server side or physically corrupted. Contact official Autodata support and provide:

They can remotely check if the “link” (license record) is still active. If the dongle is out of warranty, they may offer a replacement at a reduced cost. If none of the above works, your dongle

Retrieve hardware identifiers locally

Retrieve linked resource metadata

Compare fields side-by-side

Verify transport integrity

Check communication layer

Cross-check inventory and records

Check for recent updates or recalls

Attempt a safe re-link

If signature/binding fails, validate keys

This error is almost always related to User Account Control (UAC) permissions and file virtualization. They can remotely check if the “link” (license

By default, older software like Autodata 3.45 tries to write configuration and license files to the root C:\ drive or the Program Files directory. Modern versions of Windows treat these directories as protected system areas. When the software tries to read the "hardware information" (license/link file) and cannot access it because Windows blocked the write operation, it throws the "does not match" error. Retrieve hardware identifiers locally

If the module is replaced/cloned:

If metadata corrupted:

If communication/parsing issue:

If signature/key mismatch:

If database drift:

If hardware intentionally matched to different software (test/dev):

For advanced users or IT administrators managing multiple workshop PCs, you can sometimes force a re-link using command-line tools from the Sentinel HASP kit.

Note: This is not officially supported by Autodata and should only be attempted if you have full confidence in your system administration skills.

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